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Privacy Policy

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Northern Rivers Women’s Health Physio
Effective Date: 3 May 2025

At Northern Rivers Women’s Health Physio, we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

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1. What Personal Information We Collect

We may collect the following personal information when you interact with us:

  • Full name

  • Date of birth

  • Contact details (phone, email, address)

  • Medical history and health information relevant to your care

  • Payment or Medicare/private health fund details (if applicable)

  • Information provided through our website contact form or email

2. How We Collect Personal Information

We collect personal information directly from you when you:

  • Book an appointment

  • Fill out a patient intake or consent form

  • Communicate with us via phone, email, or our website

  • Attend a consultation or therapy session

3. How We Use Your Personal Information

We use your information to:

  • Provide physiotherapy and related healthcare services

  • Manage appointments and patient records

  • Communicate with you about your care

  • Comply with legal and regulatory obligations

  • Process payments or health insurance claims (if applicable)

4. Sharing of Personal Information

We will not share your information with any third parties unless:

  • You have given consent

  • It is required or authorised by law

  • It is necessary for your ongoing care and treatment (e.g. referrals to other health professionals)

5. Website and Cookies

Our website may use cookies and analytics tools to improve user experience and understand website traffic. This data is anonymised and not linked to your identity.

6. Data Storage and Security

We take all reasonable steps to protect your personal and health information from misuse, interference, loss, and unauthorised access. Your information is stored securely in electronic health record systems with restricted access.

7. Accessing and Updating Your Information

You have the right to access and request corrections to your personal information. To do so, please contact us using the details below.

8. Contact Us

If you have any questions or concerns about your privacy or this policy, please contact:

Northern Rivers Women’s Health Physio


Email: taylor@nrwomenshealthphysio.com
Phone: [TBA]
Address: 210 Keen St, Lismore NSW 2480

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